It Support & Systems Administrator

Job Description

Job Description

Prestigious Computer Society is seeking an IT Support & Systems Administrator to join its Information Technology team. This is a hands-on role providing technical support and day-to-day systems administration for its Headquarters staff.

Environment includes hosted Desktop-as-a-Service/Virtual Desktop Infrastructure (DaaS/VDI), Windows and macOS endpoints, Microsoft 365, Google Workspace, identity and access-management services, and a variety of cloud and business applications.

The ideal candidate will have strong IT fundamentals and troubleshooting skills, with the ability to apply knowledge across different technology platforms, research unfamiliar issues, and work with internal staff and external service providers to resolve technical problems.

This is a hybrid position, requiring three days per week in the organization’s mid-town NYC office and two days of remote work.

What You'll Do

· Provide technical support for Windows and macOS users, applications, peripherals, remote access, conference-room technology, and the organization’s hosted VDI/DaaS environment.

· Troubleshoot user, application, authentication, email, networking, and connectivity issues.

· Use organization’s helpdesk system to triage, document, prioritize, track, and follow support requests through resolution.

· Administer and support Microsoft 365, Google Workspace, Microsoft Entra ID, user accounts, groups, permissions, MFA, SSO, and related services.

· Assist with employee onboarding and offboarding and routine